At Jot, we strive to deliver a great signing experience for all parties, just like how you work hard to give signers a good signing experience. To ensure that we consistently deliver the best possible service to our signers, we utilize a rating system. This system allows us to recognize and reward our notaries for providing exceptional service.
The work you do matters and we want to acknowledge when you go the extra mile. Keep reading for answers to commonly asked questions and tips on how to secure a 5-star rating on your next Jot signing.
**Please note, your rating will reflect signings completed on or after December 7, 2023. Any signings completed prior to this date will not be reflected in your overall rating.**
How is my rating calculated?
Your overall rating represents the average score derived from all of your signings. You will receive a rating for each signing you complete based on a variety of criteria. These criteria include:
Confirm the appointment with the signer right away, or 1 hour before the signing time at the latest. Failure to do so will slightly impact your rating.
Mark the signing status as “signed” within 2 hours of the signing start time. Failure to do so will moderately impact your rating.
Act professionally at all times, attend all scheduled signings, and forfeit signings at least 24 hours in advance if necessary. Failure to do so will significantly impact your rating.
Return your scanbacks within 4 hours of the appointment time. Failure to do so will moderately impact your rating.
Be diligent in your work to avoid any errors, such as missed signatures, missing page(s), or a missed stamp. Failure to do so will moderately impact your rating.