What if the signer reaches out to me directly to reschedule?
Updated
If a signer requests to change their appointment time, please message the escrow officer in the Jot™ platform. If you are unable to reach the escrow officer, please call the escrow officer directly using their contact information featured in the "Contact Information" section of the signing details page, pictured below.
If you are still unable to reach the escrow officer, please contact the Jot team for assistance at 1-866-568-0363.
Where to find the escrow officer's contact information: